The tracking shows my order as being delivered, but I haven’t received it?

We're sorry to hear your order is missing. Before contacting us, please complete these steps: 

• Check common hiding spots: Look around your porch, garage, and all exterior doors. 
• Check your mailbox: Some items are delivered separately from standard mail. 
• Ask others: Check with household members or neighbors who may have accepted it. 
• Apartment residents: Check with your leasing or management office. 
• Wait 24 hours: In rare cases, carriers mark packages as "delivered" up to a day early. 

If you still can’t find your parcel, please Contact Us with your order number, email, and shipping address so we can assist you immediately.